Five9 Receives Customer Experience Innovation Award

Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine
Five9 Workflow Automation honored for improving customer service technology 

Five9, a leading provider of the intelligent cloud contact centre announced that TMC, a global, integrated media company, has named Five9 Workflow Automation as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social. 

Anand Chandrasekaran, Executive Vice President, Product Management at Five9, said,

“We are very excited to receive the 2020 Customer Experience Innovation Award recognizing the advancements in our Five9 Workflow Automation offering,” 

“Five9 Workflow Automation eliminates time-consuming manual processes and automates system interactions to improve agent productivity and increase business agility. This frees agents to create more human customer service experiences.”

Five9 Workflow Automation makes it easy for businesses to react intelligently to real-time events with automated workflows. It connects the Five9 Intelligent Cloud Contact Centre with other business systems to create consistently exceptional customer experiences by aggregating information, providing comprehensive views of data and performance, and automating sophisticated, cross-platform workflows.  

Rich Tehrani, CEO, TMC, said,

“Congratulations to Five9 for receiving a 2020 Customer Experience Innovation Award. Five9 Workflow Automation has been selected for setting the standard in delivering world-class customer experiences across all channels,”

We’re pleased to recognize this achievement and know we will continue to witness great innovation from Five9 in 2021 and beyond.”

 

 

Five9 is an industry-leading provider of cloud contact centre solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion call minutes annually. The Five9 Intelligent Cloud Contact Centre provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

For additional information on Five9 visit their Website