When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head of AI at Five9…
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How to Personalise Your CX with Intelligent Virtual Agents
By leveraging Five9 intelligent virtual agents, customers can quickly obtain answers to frequently asked questions, allowing your agents to…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May 2022 at 1 p.m.…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal is now available on…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour group today announces that…
Join Five9 CX Summit EMEA 2022 – 12th May 2022
Join Five9 CX Summit EMEA 2022 as we discuss the latest trends and innovations in the contact centre space. Join…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at Five9 discusses The UK…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 – 2.00PM – 3.00PM (GMT)…
Five9 Jam Session: How Smart is Your Virtual Agent?
To keep up with new expectations and increased demand, more businesses are adopting virtual agents to automate routine voice and…
Babble Awarded Five9 Contact Centre Partner of the Year
Babble awarded Five9 Contact Centre Partner of the Year for the third consecutive year Babble’s market-leading contact centre team earns…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers Pindrop’s leading voice authentication…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading provider of the intelligent…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of cloud contact centre solutions.…
Five9 Named a 2021 UK’s Best Workplace in Tech
Five9. a leading provider of the intelligent cloud contact centre, announced today that it has been named a 2021 UK’s…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex Contact centre professionals responding…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact centre will enable…