UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Five9
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex Contact centre professionals responding…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact centre will enable…
Five9 and Mitel Announce Strategic Multi-Year Partnership
Five9 and Mitel Announce Strategic Multi-Year Partnership – Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to Organisations Across the Globe…
Was That A Real Person or A Virtual Contact Centre Agent?
Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To? Brian Atkinson, GM &…
New Research Reveals Impact of Poor Customer Service
New research reveals impact of poor customer service – Five9 study of over 1,000 consumers sheds light on CX trends…
Five9 Announces Strategic Partnership with Conn3ct
Five9 Announces Strategic Partnership with Conn3ct – New partnership places people at the heart of the business and enables a…
2021: The Year Customer Service Becomes More Human
contact centres 2021: the year that customer service becomes more human Brian Atkinson, GM and VP EMEA, Five9 Remote working…
Don’t Put your Customers & Contact Centre On Hold
Don’t put your customers (and business) on hold – Brian Atkinson, GM and VP EMEA, Five9 All too often, brands…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the cloud for contact centres…
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer service technology Five9, a…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to benefit from Eckoh’s market…