Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Category: – Company Info
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…
Call centre customer service declining – New programme launched to raise standards
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact…
20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the…
Jabra and Microsoft maximize the Lync Experience
Enhance your Lync experience with Jabra Jabra and Microsoft work as strategic partners to integrate Jabra…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA),…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…