Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Category: – Company Info
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA),…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
White Paper – “Are you listening to your customers?”
White Paper – “Are you listening to your customers?” – Nigel Olding – Product Director –…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…
Jabra UK & I Strengthens Channel Sales with New Appointment, Joanna Waters
Jabra UK & Ireland Business Solutions enhances its Sales department with the appointment of a new…
Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Centre Market
Noble Systems celebrates 25 years of delivering innovative products and services for the contact centre marketplace.…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations…
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…
Sinclair Voicenet can do NICE System Upgrades
Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure…
PCI Compliance For Fashion & Retailers
PCI DSS compliance is important for any business but especially for retailers. Your reputation is on…
Everything you need to know about voice biometrics
There has been a lot of hype recently about voice biometrics for the contact centre, but…
Last chance to take part in ContactBabel Survey
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…