The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…
Category: – Company Info
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
Noetica and SATMAP Partner to Integrate Predictive Dialler
Noetica have announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the…
Case Study: Scotts & Co
Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…
Money Saved on Remote Working Should Be Spent on “Social Glue”
Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…
Efficiently Manage Inbound Calls to your Contact Centre
Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide
Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Jabra announces big winners at Partner Forum Awards
Selected partners and distributors receive accolades at the exclusive awards dinner at the annual Jabra Partner…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
So what did we learn for this year’s Customer Contact Expo?
A year in the planning, two days in the making, and behold Customer Contact Expo is…