EMC Advisory Services Ltd, based in Paignton with contact centres sites in Exeter and Torquay have…
News
CWU Union Target contact centres
CWU branches will be out and about in contact centres across the country this month as…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…
UK Customer Experience Awards 2014
Winners of the UK Customer Experience Awards 2014 have been announced during a celebratory lunch at…
The Co-operative Bank create 55 jobs at Leek Contact Centre
The Co-operative Bank have announced the creation of 55 news jobs at their Leek based contact…
WCCF Awards – Categories & Criteria Entries now open
Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to…
Converso announce 100 Jobs at Southend Contact Centre
Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…
Call centre customer service declining – New programme launched to raise standards
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Omni-Channel Service Could Make Fast Food Even Faster
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy;…
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact…
Webhelp UK’s 212 Team wins top industry award
Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…
Research shows Intelligent Chat is increasingly favoured by consumers
34% prefer intelligent chat when engaging with customer service while one in ten have abandoned a…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Convergys’ Derry Contact Centre goes Live
Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…
20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the…
Premier Business Audio Webinar Cutting Contact Centre Costs
On Wednesday 8th October Premier Business Audio will be hosting a public sector webinar focussing on…
TUI Coventry Contact Centre enter Consultation Period
It has been reported that Staff at Thomson and First Choice Contact centre in Coventry have…