Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Webhelp UK launches recruitment drive
Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…
Sitel Named a Leader in the Global Contact Centre Outsourcing Market
Sitel, a leading global customer care provider, today announced that it has been named as a…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer…
Screwfix to take calls for BBC Children In Need
Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again,…
Pudsey preps npower’s contact centre for BBC Children in Need
Staff at the npower call centre in Burton have been busy preparing for BBC Children in…
Sitel UK announce new jobs at Watford contact centre
Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…
Noble Systems Wins Best Use of Technology Award
Noble Systems have announced they have won the Best Use of Technology – Vendor Award at…