Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
RESPONSE shortlisted for CCA Excellence Awards 2014
RESPONSE shortlisted for CCA Excellence Awards 2014 in the following categories: Best Outsourcing Partnership – Hiscox…
How to produce seamless, customised performance metrics
How to produce seamless, customised performance metrics – Susannah Richardson at mplsystems.co.uk Since the beginning of…
SJS Solutions launches Optymyse
SJS Solutions have launched their latest suite of audio visual communication solutions Optymyse™ 4.1 specifically aimed…
Jabra Launches Public Sector Promotion
Jabra launch a price promotion to specifically support channel partners who supply headsets into the Public…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
Increased Use of Sorry Indicators of Poor Customer Service
Special Report on Behavioural Cues Finds that Politeness Has an Impact on Customer Satisfaction; Overall Global…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web…
PCI Compliance White Paper published by Encoded
PCI Compliance White Paper – Telephone Payments & PCI DSS By Rob Crutchington – Director at…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Eckoh signs agreement with Tenpin
Eckoh plc have announced that it has secured a new 3 year agreement with Tenpin Ltd,…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will…
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer…
Sainsbury’s Bank secure new contact centre location
Sainsbury’s Bank have announced that they will move to a new office complex which will house…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…