Cognia – The risk of payment card data breaches is increasing FACT

Cognia: The risk of payment card data breaches is increasing, with the average cost of a data breach amounting to £4.5m for an organisation and reputational damage that can seriously undermine brand value.

Any company that stores, processes or transmits payment card information must ensure that the data is managed and stored in line with the Payment Card Industry Data Security Standards (PCI DSS) and this means that 100’s of requirements need to be implemented and continuously managed. In the case of contact centres, if card payments are taken, all systems and agents are potentially in scope and therefore at risk.

Contact centres face particular compliance challenges, as card data is exposed to both agents, infrastructure and technology estates. Each must be compliant and any change or expansion could require recertification to ensure that new premises and new infrastructure continue to be secure. The most cost effective strategy for a contact centre is to use a secure cloud payment processing solution that significantly reduces the number of applicable controls for contact centre systems and agents handling sensitive card data, therefore lowering PCI compliance scope and risk, for all time


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