InFocus: Synthetix’s Managing Director Peter McKean

In the surroundings of their new plush Corporate HQ just outside Stansted, Essex contact-centres met up…

Rigney Dolphin announce closure of their Derry operation with the loss of 30 jobs

The North’s Enterprise Minister Arlen Foster confirmed the closure in a statement, “Rigney Dolphin has confirmed…

RESPONSE Employees raise £15,000 for Cancer Research UK

RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…

Aspect advances omni-channel customer communications in the cloud

Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…

Falkirk FC sign sponsorship deal with Webhelp UK

The deal will see company, which employs more than 850 at its headquarters in nearby Larbert,…

Altitude Software White Paper on Best Practices Using Real Time Analytics

Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…

Aspect Software introduces Aspect Mentor for real-time speech analytics

 – Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance  –  Improves agent…

VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running

VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…

Interactive Intelligence Unveils Global Alliance Programme

Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…

Teleperformance Secures NHS Blood & Transplant Contract

Teleperformance UK have announced that it has secured a three year contract with NHS Blood &…

Aspect Software Workforce Optimisation 8.0

Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…

Capita selected by John Lewis for online contact centre partnership

Capita plc has been selected by John Lewis to provide its online contact centre. Under the…

On-premise frustrations are fuelling the cloudaccording to Magnet North

• Magnetic North research reveals over one in three contact centres actively considering moving to the…

Avaya Solutions Help Companies Master the Omni-Channel Customer Experience

Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…

North Lincolnshire Council installs Sinclair Voicenet Recording Solution

North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…

Synthetix form key partnership with Premier Business Audio

Synthetix have announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider…

Interactive Intelligence Launches Customer Experience Makeover Contest

Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…

Is it time for Social Media Customer Service outsourcing?

According to the recent Ovum report on Social Media CRM Outsourcing the need to deliver social…

Telford NHS Helpline reaches 250,000th caller landmark

The Telford NHS helpline has reached he landmark of receiving its 250,000th call since being take…

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