The contact centre industry is renowned for doing its bit for Charity and Good causes –…
Tag: Call Centre
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Contact Centre Calculator App
rostrvm Solutions Contact Centre Calculator calculator mobile app calculates the number of staff needed to deal…
Voice joins Job Centre Plus with Back to Work Scheme
Voice has joined forces with Job Centre Plus and employment scheme Back to Work to give…
147 Media Ltd Nominated for Top Business Award
147 Media Ltd, the parent company of www.contact-centres.com, has been shortlisted in the 2014 Hunts Post…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Customers Rank Verint Speech Analytics as Industry Best
Verint Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report Verint® Systems…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
ASC to Demonstrate INSPIRATIONneo WFO Suite at CC Expo 2014
ASC have announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA),…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the…
Interactive Intelligence suggests Look at the past
Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available…