Capita Employee Benefits, part of Capita Customer Management, the BPO outsource company, have announced plans to…
Tag: Call Centre
Voxpro create Jobs at Cork based contact centre
Voxpro announces Jobs – Cork based multilingual Outsource company Voxpro have announced the creation of 43…
ICMI Report: How to Create a Flawless Call Centre Customer Experience
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to…
Syntec gains new travel contact centre clients
Syntec have announced that Truly Travel, Newmarket Holidays, Sun Holidays, Vertical Systems, Mitelecom and outsourcers CTS…
Webhelp UK builds on its partnership with Sky
Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team…
Aspect Unified Self-Service – Lunch and Learn Sessions
Aspect Unified Self-Service Lunch and Learn Sessions It’s a fact! Life happens outside of office hours.…
Interactive Intelligence reveals it takes up to 5 agents to solve 1 customer complaint
An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a…
SJS Solutions Prepares launch of Visual Communications Solution
SJS Solutions Executives said the company is just weeks away from launching a new platform which…
Webhelp UK Join SKY to raise £50,000 for School in India
Europe’s leading entertainment company, Sky, has teamed up with counterparts at leading customer experience provider, Webhelp…
Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits…
Ansaback: Britons prefer UK based contact centres over discounts
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with…
Capquest desperatly seeking 100 agents for Glasgow Contact Centre
Glasgow based Credit Company, Capquest are seeking 100 agents at their Broomielaw contact centre over the…
Transversal and Civica join forces to deliver superior customer support solutions
Transversal and Civica delivering improved digital public services Transversal, the leading provider of knowledge solutions for…
Premier Business Audio complete acquisition of Advitel
Laverstoke based Premier Business Audio, have now completed the acquisition of audio marketing industry competitor Advitel.…
Jabra Unified Communications – Stealth Goes UC
Jabra Unified Communications; Responding to an increasing demand for Unified Communications audio devices, the Jabra Stealth…
Frost & Sullivan Recognises Interactive Intelligence Strong Market Growth in Contact Centres
Frost & Sullivan Recognises Interactive Intelligence’s Strong Market Growth in Contact Centres Rich feature set, flexible…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…