Webhelp UK is celebrating the 20th anniversary of its longest standing team member. To recognise the…
Tag: Call Centre
Press 1 to find the worst call centre offenders in new Which? survey
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling…
Payment Card fraud and Data Breaches Haunt Contact Centre Managers
The risks of payment card fraud and data breaches haunt contact centre managers – Article by…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
Civica appointed to Worcestershire Council contact centres
Civica appointed to Worcestershire Council contact centres -Local partnership to sustain and improve services while saving…
Eptica in Gartner Magic Quadrant for CRM
Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Ultracomms launches AMD+, its latest innovation in mitigating silent pauses
Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based…
NICE Creating Perfect Contact Centre Experiences
NICE: Creating Perfect Experiences. NICE Invites its EMEA Customers to Interactions 2015 in London NICE Systems…
Emirates chooses BT for global contact centre virtualisation
Emirates and BT today announced a six-year deal, where BT will provide global contact centre managed…
NICE Shape Recording Standard for WebRTC Comms
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions,…
Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
Firstsource Solutions Recruitment Open Day at Cardiff Contact Centre
Firstsource Solutions have announced details of its recruitment open day for 300 new full-time jobs at…
Aspect Software: Context is Everything
Context is Everything: Aspect Software Introduces Experience Continuity Contextual Consistency Between All Customer Service Interactions, Channels…
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…