Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Category: – Contact Centre News
News from the UK contact centre industry
Echo Secure Outsource Contract
Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support…
Contact Centre Degree Course launched
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster…
Cold Calling Company Fined for Marketing Products Designed to Block Cold Calls
Cold calling company fined for Marketing products designed to block cold calls; The ICO has fined…
Eckoh plc Wins Secure Payments Contract with Co-operative Group
Eckoh plc have announced that it has secured a new contract for its secure payment solution…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Ultracomms at Customer Contact Expo
Ultracomms, Europe’s first cloud-based contact centre service provider, is exhibiting at this year’s Customer Contact Expo,…
Contact Centre Outsourcer TCC Business of the Year
Contact Centre Outsourcer TCC have been awarded ‘Business of the Year’ at the Wirral Chamber of…
Digital Transformation Imperative for the Contact Centre
Research Underscores Digital Transformation Imperative for the Contact Centre – Global web event with Genesys and…
Contact Centre Compliance Integration
Contact Centre Compliance Integration gives Syntec the edge in Cloud Contact Centre systems Leading contact centre…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
BT bring back contact centres
BT to bring back customer service to UK contact centres – BT Consumer has promised to…
Aspect Software talks DIY at Customer Contact Expo
Aspect Software talks DIY when it comes to customer service and enlists Edwardian Group London and…
Contact-centres.com – Website Update
17th September 2015 – Update Again the good folk at contact-centres.com have been busy! Not that…
Storacall at Customer Contact Expo
Storacall will be exhibiting our range of performance enhancing products at this year’s Customer Contact Expo…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September…