8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud
8×8 have announced that its EasyContactNow (ECN) cloud contact management solution has been accepted for inclusion on G-Cloud 7, the government’s online digital marketplace for the broader public sector. The availability of ECN on the G-Cloud 7 framework further extends 8×8’s ability to offer an innovative communications solution to meet the needs of today’s public sector organisations and supports their evolving digital transformation requirements. ECN is the latest addition to 8×8’s G-Cloud offering, joining the rest of the company’s full product portfolio, including Virtual Contact Centre and Virtual Office, already available on G-Cloud.
ECN is a key part of 8×8’s Enterprise communications as-a-Service (ECaaS) suite and is highly complementary to the company’s Virtual Contact Centre solution that is targeted at traditional, structured contact centre environments. ECN enables customers to easily try, buy, deploy and adapt services for key lines of business and workgroups in the mid-size to enterprise markets, and offers strong outbound and blended offerings with personalised capabilities and an innovative, flexible pay-as-you-go model. The solution features all the major capabilities of the most advanced on-premise system with the added benefits of business agility, scalability and resilience. With an intuitive interface design that makes it easy for new users, ECN delivers high end-user adoption rates and can be up and running in just a few hours.
Sharon Maslyn, Sales Director of 8×8 UK said; “We are delighted that our extended application for the G-Cloud 7 procurement platform has been accepted. With ECN, 8×8 makes it practical for organizations, such as helpdesk, sales and HR, to use sophisticated contact centre capabilities that require efficient, yet highly personalized communications with employees, citizens or customers.”
ECN enables government departments to provide a first-class service utilising features such as call back, IVR workflow builder, call recording, SMS, instant messaging, browser integration, full data management and integration with leading CRM solutions. In addition to traditional customer-facing deployments, ECN can also be utilised by other key line of business functions, including IT service desks, credit control and facilities management.
This latest extension to 8×8’s offerings for the public sector comes just two months after the company’s accreditation under the UK Government’s Cyber Essentials Plus scheme. 8×8’s cloud solution has comprehensive measures in place to deter cyber crime and has proven, secure for clients both in the private and public sectors.