Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8 Quality Management and Speech…
8×8
8×8 New Capabilities for X Series Contact Centre Solution
8×8 Launch New Capabilities for X Series Cloud Communications and Contact Centre Solution 8×8, a leading cloud provider of voice,…
Bad Customer Service Stops Consumers Shopping Retailer
Bad customer service stops six in ten consumers shopping with a retailer Research reveals UK customers’ main frustrations when dealing…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced the acquisition of MarianaIQ,…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines Communication, Collaboration and Contact…
8×8 & PCI Pal Streamline Payments for Contact Centres
8×8 and PCI Pal partner to streamline payment card compliance for contact centres 8×8, Inc. a leading provider of cloud…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center Enables Midsize and Enterprise…
8×8 Four New Patents for Communications Cloud
8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new U.S. patents and one…
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the UK, there are a…
Just 1 in 5 Five Customers Get Through First Time
Just one in five customers get through to a business the first time they call according to research conducted by…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications solution to better accommodate…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96% of Consumers Businesses should…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its EasyContactNow (ECN) cloud contact…
8X8 Expands UK Operations with Manchester Office
8X8 Expands UK Operations with New Northern Office in Manchester 8×8 have announced the company will be opening a new…
EasyRoommate and Vivastreet strengthen customer experience
EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate and free classified ads…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a leader and innovator in…