PCI Pal Partners with 8×8 Secure Payments for Contact Centres
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally The extended partnership…
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Halfords Partner with 8×8 for Superior Customer Service
Halfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X Series to streamline operations…
Poor CX Prevents Citizens accessing Vital Information
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of UK citizens have been…
Companies Face Boycotts For Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
8×8 Introduces Service Management for Contact Centres
8×8 Introduces Service Management for Contact Centres to Help Organisations Provide Best-in-Class Customer Experiences 8×8, Inc. have announced an expansion…
Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8 Quality Management and Speech…
8×8 New Capabilities for X Series Contact Centre Solution
8×8 Launch New Capabilities for X Series Cloud Communications and Contact Centre Solution 8×8, a leading cloud provider of voice,…
Bad Customer Service Stops Consumers Shopping Retailer
Bad customer service stops six in ten consumers shopping with a retailer Research reveals UK customers’ main frustrations when dealing…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced the acquisition of MarianaIQ,…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines Communication, Collaboration and Contact…
8×8 & PCI Pal Streamline Payments for Contact Centres
8×8 and PCI Pal partner to streamline payment card compliance for contact centres 8×8, Inc. a leading provider of cloud…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center Enables Midsize and Enterprise…
8×8 Four New Patents for Communications Cloud
8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new U.S. patents and one…
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the UK, there are a…
Just 1 in 5 Five Customers Get Through First Time
Just one in five customers get through to a business the first time they call according to research conducted by…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications solution to better accommodate…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96% of Consumers Businesses should…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its EasyContactNow (ECN) cloud contact…