Barclays have announced plans to create up to 300 new positions at their Wavertree based contact…
Category: – Contact Centre News
News from the UK contact centre industry
Vitel Contact Centre goes into Voluntary Liquidation
Vitel, the Glasgow based outsourcer, has gone into voluntary liquidation citing poor revenue streams and unsuccessful…
6 Outsourcing Trends to watch out for in 2016
6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS)…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
Aspect Software appoints John Hough Regional VP Sales
Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe; Aspect adds former…
Please Interrupt Me… So We Can All Get More Work Done
Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
Mobile Banking Customers Vulnerable to Fraud, says Aspect
Mobile Banking Customers Vulnerable to Fraud whilst using One-time passcodes, says Aspect Aspect Software calls on…
BT announce creation of 1,000 contact centre jobs
BT today announced that it will create 1,000 permanent UK jobs as it works to meet…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Experience: What Were the Key Topics in 2015?
Customer Experience: What Were the Key Topics in 2015? Olivier Njamfa President & CEO at Eptica…
Contact Centre of 2016: Which way is the wind blowing?
Contact Centre of 2016: Which way is the wind blowing? By Rachel Lane, Director, Voice of…
Sitel contact centre staff Support Marie Curie Hospice
Sitel contact centre staff raise over £7,600 and supports Newcastle Marie Curie hospice running costs for…
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Nuisance Calls – Government Crackdown to make Companies Display Caller ID
Nuisance Calls – Government Crackdown to make Companies Display Caller ID – Direct marketing companies will…