Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a global leader of cloud services for customer engagement, communications and collaboration.
Per the terms of the agreement, Capita is fully accredited to sell, service and support the Interactive Intelligence customer engagement solutions, which include on-premises, cloud and hybrid deployment options.
Capita CCT Managing Director Martin Jakobsen said,
“The Interactive Intelligence solutions strengthen our contact centre product portfolio, as their products are rich in functionality and flexibility, which will enable us to improve service, reduce costs, and increase operational efficiencies and performance for our customers.”
The Interactive Intelligence customer engagement solutions give contact centres a broad and deep feature-set, including omnichannel routing, interactive voice response, real-time speech analytics, reporting, quality monitoring, workforce optimisation, outbound dialling, customer feedback surveys, business process automation, unified communications and more.
Interactive Intelligence Channel Development Director John Bell said,
“Capita is an ideal partner to extend our award-winning products to new markets, while offering a comprehensive set of value-added services delivered by an incredibly experienced and skilled staff,”
Interactive Intelligence Group Inc. is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide.