Enghouse Systems Acquires Reitek S.p.A Acquisition Expands Contact Centre Presence in Italy Markham, Ontario; Milan, Italy…
Category: – Industry News
Industry news from the UK contact centre industry
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems, leaders in customer engagement centre and field service technologies, have announced that they have been…
Staples Direct announce closure of Doncaster Contact Centre
Stationary and office supplier Staples Direct have announced that it is to close their Doncaster based…
Contact Centre Real Time Reporting and how to get the most out of it
Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…
Security fears putting people off contactless payments, new survey shows
Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…
Ormuco Launches First Enterprise Hybrid Cloud Solution
Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…
Neopost Contact Centre Excellence Recognised Again
Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver…
Low Employee Engagement: Is the Government missing a real productivity issue?
Low Employee Engagement: New research shows just over a third (36%) of British staff are highly…
CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…
Jabra is Searching for the UK & Ireland’s SuperAgents
Jabra is searching the UK & Ireland’s SuperAgents – Article by Nigel Dunn Managing Director Jabra…
How to make your call recordings PCI DSS compliant
How to make your call recordings PCI DSS compliant – Advice from Danny Cresswll of Syntec…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
LiveOps Agents – Guide Your Agents to the Finish Line
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Workforce Management – 10 ways to improve your contact centre
Managing the workforce more effectively and reducing costs by creating forecasts for activity is critical in…
Sabio ‘Transforming Customer Contact’ Conference
Sabio are holding a ‘Transforming Customer Contact’ Conference on the 18th June 2015 at the Brewery,…