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Category: – Contact Centre News
News from the UK contact centre industry
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
How WebRTC Can Improve Landing Page Conversions
How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…
EC Outsourcing Seeking Agents at Contact Centre
EC Outsourcing, the Boldon, Tyne & Wear, outsourcer have announced the recruitment of 40 agents at…
Welsh Contact Centre Industry Stars Crowned
Welsh contact centre industry stars crowned by Jimmy Carr – Top performers in Wales’ £650m contact…
Televerde set to create 170 jobs at Glasgow Contact Centre
Televerde have announced that the company has selected Glasgow as the location for its European headquarters…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
What are the Cost Saving Opportunities for BPOs?
Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…
CityJet Open Dublin based Customer Contact Centre
CityJet, the Irish European regional airline, has opened its new Customer Contact Centre in Swords, Co.…
Institute of Customer Service Appoint Customer Experience Director
Institute of Customer Service has today announced the appointment of Graham Heald as its Customer Experience…
Infinity CCS Appoints European Account Director
Infinity CCS appoints European account Director to Support International Expansions Infinity CCS – technology provider to…
The Tangible and Intangible Benefits of Cloud Solutions
The tangible and intangible benefits of cloud solutions according to David Paulding, Regional Sales Director UK, Middle…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…