Direct Response Contact Centres Ltd, one of the UK’s leading digital multichannel contact centres, announces the…
Category: – Contact Centre News
News from the UK contact centre industry
Magnetic North Rebrands as West
Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name.…
Jabra Announces Cashbacks Promotion on Contact Centre Headsets
Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…
Challenger Banks Neglecting Mobile Youth Market
New research from Aspect Software finds just 28 per cent of challenger banks and building societies…
Jabra Appoints Tero Tolonen as New VP Product Management
Tero Tolonen joins the team to help grow the contact centre and office business at Jabra.…
Winners Announced at the 2016 National Planning Awards
Twelve Winners announced at the 2016 National Planning Awards Twelve individuals and teams were recognised on…
Why Call Centre Outsourcing is Undergoing Radical Change
Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change According to industry…
Contact Centre Fraud – The Case for Voice Biometrics
Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in…
Carpeo Appoints New CEO Ahead of Expansion
Carpeo Appoints New CEO Ahead of Expansion Contact contact outsoucer Carpeo has appointed a new chief…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Inspired Outsourcing Creates 80 Newcastle Contact Centre Jobs
Inspired Outsourcing creates 80 new jobs at Newcastle Contact Centre Growing contact centre Inspired Outsourcing is…
Take Control of your Contact Centre Telephone Usage
Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis,…
South West Trains Open Customer Contact Centre
Official opening of state of the art South West Trains customer contact centre The South West…
Voice Recognition Authentication and the Contact Centre
Voice Recognition Authentication and the Contact Centre By Matt Peachey, VP/GM International at Pindrop After years…
How Consumers Use Customer Service Departments
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
Infinity CCS and Webhelp Finalists in Engage Awards
Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of…