How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Category: – Industry News
Industry news from the UK contact centre industry
Nuisance calls causes most irritation to Brits
Nuisance calls top the list of common gripes of Brits battling against the tide of everyday…
Mazda UK Brings Contact Centre in-house
Mazda UK have brought its customer relations offering in-house, officially opening a new contact centre within…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
The game of authentication and fraud detection
Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Webhelp Awarded Energy Management Certification
Going for Green; Webhelp Awarded Energy Management Certification Webhelp UK, one of the country’s leading business…
Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi
Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on…
The 8 things millennials want from customer service
The 8 things millennials really want from customer service – Stephen Ball, Senior Vice President of…
Corptel Introduce the New Agent AP-1 Headset
Corptel have announced the launch of the brand new Agent AP range headset, designed with a…
The Origins of Speech Analytics in the contact centre
Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…
Managing multi-channel Communication in Contact Centres
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak…
Teleopti Named Leading Worldwide WFM Vendor
Teleopti, a global leader in workforce management software for contact centers announced today that for the…
British Heart Foundation signs with Semafone to Secure Phone Donations
British Heart Foundation signs with Semafone to secure phone donations – The nation’s heart charity bolsters…
New Academy Launched to Boost UK Customer Service Skills
New academy launches to boost UK’s customer service skills – The UK services sector is set…
Is your Contact Centre Mobile Ready asks Aspect Software
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…
VoiceSage Crowned Contact Centre Product Of The Year
VoiceSage have announced it has once again won the coveted title of ‘Contact Centre Product of…