Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…
Category: – Industry News
Industry news from the UK contact centre industry
VoiceSage Crowned Contact Centre Product Of The Year
VoiceSage have announced it has once again won the coveted title of ‘Contact Centre Product of…
Will your Contact Centre Staff Wear Football Shirts for Charity?
Your contact centre staff can wear their team colours on ‘Football Shirt Frday’ to help beat…
From Call Centre to Customer Experience Centre
Five Key Initiatives to help you transition from a Call Centre to a customer experience centre…
Intelecom Announce Speaker Line-Up at Contact Centre Event
Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016 – 27th April…
18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report
18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Sinclair Voicenet Expand to Handle Growing Orders
Sinclair Voicenet Expands Administration Team to Handle Growing Order Book Sinclair Voicenet, the UK’s longest established…
giffgaff Renews Outsource Contract with Firstsource
giffgaff, the mobile network provider, is continuing to develop its outource contact centre partnership with Firstsource…
Redwood Technologies Group Achieves Environmental Certification
The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…
The Ten C’s of Employee Engagement according to SJS
The ten C’s of employee engagement can engage heads, hearts, and hands, Stephen Pace CEO of…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
SJS Solutions Expands Reach with New Data Connectors
SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Content Guru Finalist in IT & Software Excellence Awards
Content Guru have been named a finalist for IT Europa’s European IT and Software Excellence Awards…
VoiceSage CTO Edward Gahan Underlines 2016 Expansion Plans
Voicesage New chief technology officer Edward Gahan commits the company to a defined roadmap of innovation…
PCI DSS Compliance – The Definitive Guide to
PCI DSS Compliance – The Definitive Guide to. The aim of Payment Card Industry (PCI) Data…