Welsh Contact Centre Industry Stars Crowned

Welsh contact centre industry stars crowned by Jimmy Carr – Top performers in Wales’ £650m contact…

Televerde set to create 170 jobs at Glasgow Contact Centre

Televerde have announced that the company has selected Glasgow as the location for its European headquarters…

What contact centres can learn from the Army

What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…

Poor Customer Experience Costs UK brands £234bn in Lost Sales

Poor customer experience costs UK brands £234bn  billion a year in lost sales; New report reveals…

What are the Cost Saving Opportunities for BPOs?

Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…

CityJet Open Dublin based Customer Contact Centre

CityJet, the Irish European regional airline, has opened its new Customer Contact Centre in Swords, Co.…

Institute of Customer Service Appoint Customer Experience Director

Institute of Customer Service has today announced the appointment of Graham Heald as its Customer Experience…

Survey Finds Social Media Customer Service Declines

NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service…

Infinity CCS Appoints European Account Director

Infinity CCS appoints European account Director to Support International Expansions Infinity CCS – technology provider to…

The Tangible and Intangible Benefits of Cloud Solutions

The tangible and intangible benefits of cloud solutions according to David Paulding, Regional Sales Director UK, Middle…

Social Media Outperforms Email for Customer Service

Social media outperforms email for customer service according to new research. UK brands answer less than…

Capita & Avaya Provide Cloud Based Contact Centre Services

Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…

Interactive Intelligence Achieves Advanced Technology Partner Status

Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…

Get Connected 2016 – Intelecom Conference – 27th April 2016

Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…

eg work manager brings blended strategy to Fusion contact centres

eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…

Intelecom appoints new Vice President of Sales in the UK

Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…

PCI DSS Certification – the lowdown according to Ultracomms

PCI DSS Certification – why it matters and what you need to know by Darren Sullivan,…

Nuisance Calls – ICO Issues Record Fine for 46m Calls Made

Prodial Ltd, a lead generation firm responsible for over 46 million automated nuisance calls, has been…

Sinclair Voicenet Extends Commitment to Apprentice Programme

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…

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