How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Category: – Contact Centre News
News from the UK contact centre industry
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
Infinity CCS and Webhelp Finalists in Engage Awards
Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of…
Ultracomms Showcase Advanced interaction Analytics at CC Expo
Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to…
Aspect Software named #1 Global Workforce Management Solution
Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006…
Training Contact Centre Staff to be Effective at Live Chat
Training Contact Centre Staff to be Effective at Live Chat – Carolyn Blunt, which looks at…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Noble Systems Receive Frost & Sullivan Market Share Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year Customer Contact…
What can we expect from Customer Contact Expo 2016?
Customer Contact Expo 2015 – So what can we expect? At the end of the Month…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Noetica Durham Office Supports Growing Base of Contact Centre Clients
Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres in the North of…
Douglas Jackson Launch Digital Platform Solution
Douglas Jackson, recruitment consultants who are dedicated to helping their clients improve their customer landscape, have…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Three Announce Capita Preferred Bidder for Outsource Contract
Three has announced today that Capita has been selected as the preferred bidder for a contract…
Interactive Intelligence Named Leader in Magic Quadrant for Contact Centres
Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…