Akixi Finalist in International Business Of The Year Award

Akixi have announced they are Finalist in the Gatwick Diamond International Business Of The Year Award…

Content Guru – Storm Contact:Outbound Application

Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…

NICE and BCG Form Partnership for Insights into Customer Behaviour

NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between…

Noble Systems Introduces Noble® Inbound 100 Solution

Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…

Premium Choice Deploy SJS Solutions Best in Class Visual Communications

Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…

Saga Chooses Sabio to Support Business Critical Contact Centres

Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…

Contact Centre Industry suppliers Recognised in Awards

Contact Centre Industry suppliers to be recognised in a UK first at new awards ceremony Nominations…

Interactive Intelligence Reports Rapid Growth of Cloud Business

Interactive Intelligence Builds Momentum with More Than 80 Customer Deployments at Fortune 500 Companies – Company…

Visual Communications help to bridge the gap

Visual communications help to bridge the gap; If you already use visual communications to help your…

Mobile Banking Commitment Welcomed by Aspect

Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…

Customer Service Emails 1 in 3 companies don’t respond

Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…

Pindrop Launch IVR Fraud Protection Platform

Pindrop, the voice-fraud prevention and authentication company, have launched IVR Anti-Fraud, making Pindrop the first and…

Eventbrite on Recruitment Drive at Cork Contact Centre

Eventbrite, the online self-service event ticketing company, have announced that it is to create up to…

Aeriandi Appointments as Part of Strategic Board Restructuring

Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring Appointments will…

Cloud Based Contact Centre Market Set To Grow By Half

Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…

Echo Managed Services gets Vote from Electoral Commission

Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…

RSVP identified in LSE ‘1000 Companies to inspire Britain’

RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’ RSVP…

Omnichannel Is No Longer Optional says Karina Howell

Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In…

HSBC takes biometrics mainstream in UK contact centres

HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact…

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