PCI Compliance – Why PCI De-scoping saves you money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation with its acquiring bank…
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation with its acquiring bank…
Research conducted by debt charity Step Change has revealed that companies continue to harass consumers, despite Ofcom regulations to prevent…
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360 Software Intelecom Group AS…
Sitel is reporting an increased use of the home agent model within the contact centre environment. Joe Doyle, Marketing Director…
Firstsource Solutions has been recognised as one of the UK’s leading outsource providers at this year’s National Outsourcing Association (NOA)…
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center Solutions Market The company…
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales campaign to support growth…
Hull based Outsourcer KC Contact Centre have announced the creation of 30 jobs due to increased sales generated with their…
Seven times more organisations adding Snail Mail as a ‘new’ customer communications channel than Facebook Only 5% of organisations added…
Who is the European Outsourcer of the Year? Which firm has been chosen over all of its competitors as the…
Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and e-mail that effectively targets…
Ascensos, a newly created Motherwell based outsource company, have announced plans for the company which includes the creation of up…
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support largest organisations in the…
Insurance giant, RSA, which includes the MoreThan brand have announced that their Indian contact centre operation will close creating additional…
Sweet-toothed associates at Sunderland-based contact centre, 2Touch, have raised over £2,000 for Macmillan Cancer Support. Associates – who joined thousands…
Asking if they can keep a crocodile in their back garden, seeking tips on how to marinade a juicy steak…
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres improve customer service and…
The fastest growing dialler company in the UK has beaten off competition from global brands to snap up the coveted…
A further boost to Scotland’s economy was welcomed today (11th October) by First Minister Alex Salmond when he officially opened…