BrightHouse Puts The Customer Comes First With SMS and Mobile-Based Payments thanks to VoiceSage BrightHouse’s use…
Category: – Contact Centre News
News from the UK contact centre industry
Webhelp UK Celebrate Excellence at Annual Star Awards
Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards (Thursday…
Service at the Push of a Button – Stuart Dorman Sabio
Service at the push of a button – Sabio’s Chief Innovation Office, Stuart Dorman Amazon’s recent…
Journeycall Secures ATOC Outsource Contract Extension
Journeycall has secured another year of their existing contract with ATOC (Association of Train Operating Companies)…
Aspect Software Talks Customer Service Evolution at CC Expo
Aspect Software talks customer service evolution at CC Expo 2016 Stand C620, Customer Contact Expo 2016,…
The Age of the Customer: A Connected Experience
Join Interactive Intelligence for the Connected Customer Experience Event In today’s connected world, creating relevant, positive…
Mplsystems Exhibiting at Customer Contact Expo 2016
Mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology, will be exhibiting…
Repetition is Worst Customer Service Bugbear
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM…
Webhelp Receive Hat Trick of Nominations at NOA
Webhelp, the leading global customer experience and business process outsourcing company, has received three nominations for…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st…
ICO Fines Contact Centres for Nuisance Calls
Two contact centres fined – Complaints from people bombarded with spam texts and nuisance calls have…
Moneypenny Contact Centre Completes HQ Move
Moneypenny, the Wrexham based outsourced switchboard and telephone answering contact centre, has officially completed the move…
Infinity Supports New Business Wins for Outsourcer, Interact
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When…
UK Power Networks Nominated for Two ECCCSA Awards
UK Power Networks nominated for two awards at European Contact Centre and Customer Service Awards (ECCCSA)…
Fraudster is calling why aren’t consumers picking up on it?
The fraudster is calling… Why aren’t consumers picking up on it? New Research Finds That Fraudsters…
5 Tips To Stay In The Zone Within Your Contact Centre
5 tips to stay in the zone within your contact centre – Holger Reisinger of Jabra…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of…
Fleurop Interflora Contact Centre Comes up Roses
The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually…
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in…