Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
Category: – Industry News
Industry news from the UK contact centre industry
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…
PCI DSS Certification – the lowdown according to Ultracomms
PCI DSS Certification – why it matters and what you need to know by Darren Sullivan,…
Nuisance Calls – ICO Issues Record Fine for 46m Calls Made
Prodial Ltd, a lead generation firm responsible for over 46 million automated nuisance calls, has been…
Sinclair Voicenet Extends Commitment to Apprentice Programme
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…
Akixi Finalist in International Business Of The Year Award
Akixi have announced they are Finalist in the Gatwick Diamond International Business Of The Year Award…
Content Guru – Storm Contact:Outbound Application
Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…
NICE and BCG Form Partnership for Insights into Customer Behaviour
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between…
Noble Systems Introduces Noble® Inbound 100 Solution
Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
Contact Centre Industry suppliers Recognised in Awards
Contact Centre Industry suppliers to be recognised in a UK first at new awards ceremony Nominations…
Interactive Intelligence Reports Rapid Growth of Cloud Business
Interactive Intelligence Builds Momentum with More Than 80 Customer Deployments at Fortune 500 Companies – Company…
Visual Communications help to bridge the gap
Visual communications help to bridge the gap; If you already use visual communications to help your…
Mobile Banking Commitment Welcomed by Aspect
Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Pindrop Launch IVR Fraud Protection Platform
Pindrop, the voice-fraud prevention and authentication company, have launched IVR Anti-Fraud, making Pindrop the first and…
Eventbrite on Recruitment Drive at Cork Contact Centre
Eventbrite, the online self-service event ticketing company, have announced that it is to create up to…