Visual communications help to bridge the gap; If you already use visual communications to help your…
Category: – Industry News
Industry news from the UK contact centre industry
Mobile Banking Commitment Welcomed by Aspect
Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Pindrop Launch IVR Fraud Protection Platform
Pindrop, the voice-fraud prevention and authentication company, have launched IVR Anti-Fraud, making Pindrop the first and…
Eventbrite on Recruitment Drive at Cork Contact Centre
Eventbrite, the online self-service event ticketing company, have announced that it is to create up to…
Aeriandi Appointments as Part of Strategic Board Restructuring
Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring Appointments will…
Cloud Based Contact Centre Market Set To Grow By Half
Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…
Echo Managed Services gets Vote from Electoral Commission
Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…
RSVP identified in LSE ‘1000 Companies to inspire Britain’
RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’ RSVP…
Omnichannel Is No Longer Optional says Karina Howell
Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In…
HSBC takes biometrics mainstream in UK contact centres
HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest…
Eptica announces 23% growth in Software as a Service
Eptica announces 23% growth in Software as a Service orders in 2015 – Software vendor expands…
Four things not to do with your agent desktops
Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look…
Research Shows Omnichannel Delivers Big Financial Returns
Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns Independent study found Genesys customers achieved 158%…
Onboarding the Contact Centre Agent is Vital!
Onboarding contact centre agents is vital! It’s the first step to a long and fruitful relationship…
Don’t Ruin Your Own Election Forecast says VoiceSage
Don’t Ruin Your Own Election Forecast – VoiceSage’s Martin Williams sees a worrying parallel between how…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…