Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director Neil…
Category: – Contact Centre News
News from the UK contact centre industry
Cortana Can shine with Jabra Headsets – Daniel Gniazdo
Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…
Enghouse Interactive Signs Partnership Deal with Skype for Business
Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris Further enhancing the reach and…
Capita Announce Transforming Contact Centres Conference
Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…
Webhelp Growth Continue with Launch of Webhelp Nordic
Webhelp has confirmed the acquisition of top Nordic contact centre operation management firm, GoExcellent, announced in…
Customer Service Success Secrets From Contact Centres
Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…
7 Key Steps to Achieving Customer Service Excellence
7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…
Ultracomms Strengthen With Key Appointments
Ultracomms to strengthen sales and channel strategies with key new appointments Ultracomms, Europe’s first cloud-based contact…
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks…
Webhelp Rothesay Contact Centre Raises Money for Charity
Webhelp Rothesay Contact Centre Advisors raise money for Children’s Cancer Charity A four-woman team from leading…
The right tool for the Job? Toolkits for Contact Centres
Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and…
Content Guru & Teleopti Customer Engagement WFM Partnership
Content Guru & Teleopti to Optimise Customer Engagement through New WFM Partnership Content Guru and Teleopti…
Aspect Recognised by Frost & Sullivan WFO Global Co. of the Year
Aspect Software recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of…
BGL Group appoints new Customer Operations Director
The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services.…
Closing Soon: PCI DSS Tell Us How Much You Know
PCI DSS compliance is one of the hottest topics in the world of contact centre compliance…