EE becomes first UK mobile operator to bring back all customer service calls to contact centres in UK and Ireland
– Mobile phone company delivers on pledge to answer 100% of EE customer service calls in the UK and Ireland, as part of plan to provide best service in the industry
– Over 1,000 new customer service roles created in the UK and Ireland in 2016 alone
EE, the UK’s biggest mobile operator and part of BT Group, announced today that all of its EE Pay Monthly, Pay As You Go, Broadband and TV customer service calls are now being answered by customer service staff in the UK and Ireland. The move marks the latest in a line of initiatives the company has introduced in its drive to become number one for service in the UK mobile industry.