In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
Category: – Contact Centre News
News from the UK contact centre industry
ICO Warns About Costly Consequences of Nuisance Calls
Companies carrying out direct marketing have been reminded that properly screening numbers against the Telephone Preference…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…
ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria,…
Clarabridge Announces Clara, Omnichannel Intelligent Agent
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience Clarabridge, Inc., have introduced Clara,…
Serenova Appoints Tom Schollmeyer as New CEO
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer…
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Home Security Company Ring Deploy Aspect Via™
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution – Aspect Via Workforce…
Webinar: How Back-Office Organisations Optimise Workforce
How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice,…
Is The Era of Working While Travelling Over asks Webhelp
A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9%…
Webinar: Taking your Contact Centre to the Cloud
Taking your Contact Centre to the Cloud – Does Your Team Have the Right Stuff? Register…
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight…
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call…