Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment
November will be a busy month of awards ceremonies for leading global customer experience and business process outsourcing expert, Webhelp, which has been named a finalist in nine categories at four different awards.
Kicking off the month is the Hr NETWORK Awards, which will be held in Glasgow’s Hilton hotel on Thursday, November 9th.
These awards recognise, acknowledge and reward the champions of the Scottish HR profession and are the largest and most prestigious HR awards in Scotland. Webhelp has been nominated in three categories:
– HR Specialist of the Year – Gillian Perry
– HR Manager of the Year – Luana Kemp
– Organisation Development of the Year
On Tuesday, November 15th, it is the turn of the 18th Scottish Environment Business Awards – VIBES. These awards are being held at Sheraton Grand Hotel and Spa in Edinburgh and are a strategic partnership involving a number of Scottish organisations committed to protecting the environment, including the Scottish Government, SEPA, Scottish Water and Zero Waste Scotland. Webhelp is a finalist in the Management Large (250+ employees) category and is hoping to build on the success it enjoyed at last years’ awards.
The following night, November 16th, Webhelp will be hoping to take home two awards at the CCA Excellence Awards, this year held at the Hilton in Glasgow. Aimed at recognising world class professional achievement in customer service, these awards are judged by a panel of experts from a range of specialisms and sectors, with the final decision being made by a 20-strong judging committee. Webhelp is a finalist in the following categories:
– Innovation in Customer Service
– Team of the Year – BPO and Outsourcing – Webhelp and First Utility
The biggest night of all will be the ECCCSA (European Contact Centre and Customer Service Awards) which is being held at Evolution in London’s Battersea Park on Tuesday, November 28. Now in their 17th year these awards are set to be the customer contact industry’s biggest ever awards. Webhelp has received a hat trick of nominations in the following categories:
– Best Customer Service Team (small) – Webhelp and Unilever
– Best Complaints Management Team – Webhelp and easyJet
– Best Outsourcing Partnership – Webhelp and First Utility
CEO of Webhelp UK, India and SA, David Turner, said:
“It is fantastic news that Webhelp has been nominated for so many awards and across a variety of different sectors. The areas Webhelp cares most about are our people, our clients and their customers and the communities in which we operate. That we have been nominated for awards in all of these categories – and in just one month – shows me that our people are doing a fantastic job of driving our business onto new levels of success.
“I would like to thank everyone involved in gaining these nominations. It is a tremendous achievement and I am looking forward to November being a wonderful month for the Webhelp team in the UK!”
Global customer experience and business process outsourcing expert Webhelp, offers a multi-channel and multi-lingual network of more than 35,000 advisers worldwide. With turnover trebled in five years to reach 886 million at the end of 2016, the group is experiencing the fastest growth of any business in its sector.
More than 500 clients trust Webhelp with the management and optimisation of their dedicated customer relationship solutions, both for management devices (customer service, technical support) and for acquisition and retention solutions, as well as for operational consultancy.
In contact with more than 500,000 consumers each day, Webhelp partners with its clients in the design and improvement of the customer journey, as well as in the deployment of tailor-made solutions, through the capture and analysis of multi-channel data.
Webhelp is a socially responsible company that invests in its human capital. The respect and development of employees and equal opportunities are key elements of the group’s CSR commitment. Webhelp has been owned by its management and KKR, a major investment fund on an international scale, since March 2016.