Sabio are taking the story to the next level with their ‘The Art of CX Conference’, held at the Blue Fin Venue on London’s Southbank.
The Art of CX will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.
Sabio will also be looking at how today’s UX designers should be integrating transformational technologies such as AI, Virtual Assistants and Conversational Interfaces into their customer journeys right from the start.
Agenda
| Time | Event | Speaker |
|---|---|---|
| 09:30 - 10:00 | Registration & Coffee | |
| 10:00 - 10:10 | Welcome | |
| 10:10 - 10:30 | The Art of CX | Stuart Dorman, Chief Innovation Officer, Sabio |
| 10:30 - 10:50 | If AI is the New UI… What does that mean for your Customer Journey? | Dan Whaley, Principal Solution Manager - Digital, Sabio |
| 10:50 - 11:10 | Intelligent Design Across the Customer Journey | Jayne Lansdell, Associate Director Business Technology, BGL Group |
| 11:10 - 11:40 | Break | |
| 11:40 - 12:00 | Future of Conversational AI | Dan Miller, Lead Analyst & Founder, Opus Research |
| 12:00 - 12:20 | Why CX Needs UX - Designing for Voice and Digital | Klaus Failenschmid, User Experience Lead, Sabio |
| 12:20 - 12:40 | Customer Case Study | Saga |
| 12:40 - 14:00 | Lunch | |
| 14:00 - 14:20 | User-Centred Transformation | Alex Barker, Head of User Experience, Sift Digital |
| 14:20 - 14:40 | Applying Machine Learning to Omnichannel CX | David Thompson, Head Of Channel Development, Three |
| 14:40 - 15:00 | Enhancing CX with Customer Data | |
| 15:00 - 15:30 | Break | |
| 15:30 - 15:50 | Revolutionising CX with Analytics | HomeServe |
| 15:50 - 16:20 | Customer Innovation Panel | Ann-Marie Stagg, Chief Executive, The Call Centre Management Association |
| 16:20 - 16:30 | We think CX Should be Brilliant | Andy Roberts, CEO, Sabio |
| 16:30 - 17:30 | Drinks & Canapes |
Additional Information
The event will take place 12th October at the prestigious Blue Fin Venue on London’s Southbank
To register for this vent Click here
For additional information on Sabio visit their Website or view their Company Profile
