Thursday 28th August
Sabio Office, Glasgow
10:00 Welcome & Introductions – Matt Dyer, Head of Multi-Channel Solutions, Sabio
10:15 Sabio’s multi-channel approach – Matt Dyer, Head of Multi-Channel Solutions, Sabio
Learn more about Sabio’s view on digital customer containment and the increasing need to serve your customer via their digital channel of choice.
10:30 Empowering Digital Customer Engagement – David Wise, EMEA Channel Director, Liveperson
David will explain how leading brands are intelligently engaging customers in real-time and how you can increase conversion rates and average order values whilst improving customer satisfaction and Net Promoter Scores yet reducing customer service costs and increasing First Customer Resolution rates.
11.45 Balancing Communication and Compliance – Julian Johns, EMEA VP, Conversocial and Richard Atkinson, Assistant Vice President Social Media and Incident Management, Barclaycard
Julian and Richard will discuss how to deliver a social customer service operation that exceeds customer expectations within a heavily regulated environment.
12:30 Panel – Q&A
The opportunity for you to interview the panel of presenters and ask any questions from the morning sessions.
13:00 Networking lunch at The Grill on the Corner
15:00 Event close
For additional information see Company Profile