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Event: Sabio Powering Digital Customer Engagement

 Thursday 28th August

sabio.logo_.20111Join us at Sabio’s Powering Digital Customer Engagement event, to find out more about social and digital customer service and what it means to your business.

Sabio Office, Glasgow

09:30 Registration

10:00 Welcome & Introductions – Matt Dyer, Head of Multi-Channel Solutions, Sabio

10:15 Sabio’s multi-channel approach – Matt Dyer, Head of Multi-Channel Solutions, Sabio

Learn more about Sabio’s view on digital customer containment and the increasing need to serve your customer via their digital channel of choice.

10:30 Empowering Digital Customer Engagement – David Wise, EMEA Channel Director, Liveperson

David will explain how leading brands are intelligently engaging customers in real-time and how you can increase conversion rates and average order values whilst improving customer satisfaction and Net Promoter Scores yet reducing customer service costs and increasing First Customer Resolution rates.

11.30 Break

11.45 Balancing Communication and Compliance – Julian Johns, EMEA VP, Conversocial and Richard Atkinson, Assistant Vice President Social Media and Incident Management, Barclaycard

Julian and Richard will discuss how to deliver a social customer service operation that exceeds customer expectations within a heavily regulated environment.

12:30 Panel – Q&A

The opportunity for you to interview the panel of presenters and ask any questions from the morning sessions.

13:00 Networking lunch at The Grill on the Corner

15:00 Event close

For additional information see Company Profile

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