Alternatives To Phone Essential for Customer Engagement
Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots and social media will…
Customer Engagement
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th at 10:00am OR Thursday…
Aspect Via – Lowry Hotel Manchester – 19th July
The Customer Engagement Centre (CEC) is more than a technology. It’s an orchestrated solution and strategy for aligning the entire…
Human Interaction Key to Quality Customer Engagement
Customer engagement is one area of business that is constantly linked to increasing automation. With new technologies and “self-serve platforms”…
Employee Engagement Software for Contact Centres
How to use the data that already flows through your Call Centre to improve customer relations, engage your agents, empower…
2017 Five Key Tech Trends for Effective Customer Engagement
2017’s Five key technology trends for effective customer engagement – Sabio looks forecasts whats hot and whats not for effective…
Wow Your FD with Customer Engagement That Delivers
Steven Robertson at proactive customer engagement experts VoiceSage shares some proof points about what customer success in outbound contact centres…
What Does Customer Engagement Mean for your Organisation?
The phrase Customer Engagement is often mentioned in one and the same breath as ‘Sales’. And logically so, because Sales…
Digital Devices Replace Traditional Channels for Customer Engagement
Digital Devices Replace Traditional Channels for Customer Engagement according to Survey by Startek Eight out of Ten Consumers Use A…
Why Your Contact Centre Needs Customer Engagement Analytics
By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience of customers with one…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel adoption for customer engagement….
Sabio helps BGL Group optimise customer engagement with SMS messaging
Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging Leading financial services business sees improved customer engagement…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service and support are key…
Rant and Rave assist The West Brom continue customer engagement ‘Raveolution
Rant and Rave assist The West Brom continue their customer engagement ‘Raveolution’ by inviting members to share real-time, in branch…
Verint Systems assist Telecommunications Provider to Enhance Customer Engagement
Verint Systems assist International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions Actionable Intelligence Solutions from Verint to…
Transversal and Wonnova drive levels of engagement from Contact Centre Agents
Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees Applying gaming techniques…
3 Ways of Successfully making Customer Service Everyone’s Job
3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of Eptica looks at how…
Zendesk Positioned in Gartner Magic Quadrant for CRM
Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant for CRM Customer Engagement Centres Zendesk has been positioned…
Verint Extends Customer Engagement Optimisation
Verint Extends Customer Engagement Optimisation Vision with Latest Advancements – User Experience and Advanced Analytics Headline Enhancements to Company’s Enterprise…