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Category: – Industry News
Industry news from the UK contact centre industry
Content Guru Triumphs at Comms National Awards 2016
Content Guru Triumphs at Comms National Awards 2016 The Content Guru (CG) team was delighted to…
Not Just a Contact Centre it’s a M&S Contact Centre
Leading Retailer Marks & Spencer have announced a recruitment drive at their Runcorn contact centre to…
Jobs at Risk at Agilisys Barrow Contact Centre
It has been reported that outsorce company Agilisys are set to make contact centre staff redundant…
Carillion Create 150 Jobs at Sheffield Contact Centre
Carillion, the business suport company, has announced the creation of 150 jobs at their Sheffiel contact…
allpay Signs with Eckoh to Secure Telephone Payments
Public sector bill payment services provider, allpay has chosen Eckoh to secure customer payments made over…
Ensure Seamless Customer Experience on Black Friday
4 tips to ensure a seamless customer experience on Black Friday – Trevor Flack, Contact Centre…
Phone Scams Rising Dramatically in the UK
Phone Scams Rising Dramatically in the UK, according to Hiya Phone Scam calls designed to steal…
Match Your Contact Centre Service to Young Consumers
Ben Willmott at Teleopti, considers how contact centres can match service to today’s new young consumers…
Expolink Help Dometic Deliver Enhanced Customer Experience
Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by…
What We Learnt From Customer Contact Expo 2016
What We Learnt From Customer Contact Expo 2016 – Randi Roger, Global manager of marketing programs…
Knowledge Powered Solutions and Agilisys Partner
Knowledge Powered Solutions and Agilisys partner to knowledge enable Public Sector Customer Service Knowledge Powered Solutions…
Gtech Sweeps 5 Star Customer Service at Contact Centre
Gtech Sweeps Five-Star Customer Service at Worcester contact centre with Avaya IP Office Cutting edge home-tech…
Interactive Intelligence Customer Engagement Available on G-Cloud 8
Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8 Public sector organisations can now reap…
CX Company Invest to Fuel Expansion of Digital Customer Engagement
CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business…
Wow Your FD with Customer Engagement That Delivers
Steven Robertson at proactive customer engagement experts VoiceSage shares some proof points about what customer success…
Webhelp Create 80 Jobs at Falkirk Contact Centre
Falkirk contct centre to Become a Centre of Excellence Improved Training and Career Development Opportunities Leading…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot…