Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by…
Category: – Industry News
Industry news from the UK contact centre industry
What We Learnt From Customer Contact Expo 2016
What We Learnt From Customer Contact Expo 2016 – Randi Roger, Global manager of marketing programs…
Knowledge Powered Solutions and Agilisys Partner
Knowledge Powered Solutions and Agilisys partner to knowledge enable Public Sector Customer Service Knowledge Powered Solutions…
Gtech Sweeps 5 Star Customer Service at Contact Centre
Gtech Sweeps Five-Star Customer Service at Worcester contact centre with Avaya IP Office Cutting edge home-tech…
Interactive Intelligence Customer Engagement Available on G-Cloud 8
Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8 Public sector organisations can now reap…
CX Company Invest to Fuel Expansion of Digital Customer Engagement
CX Company to Invest €4 Million to Fuel Expansion of its Digital Customer Engagement Technology Business…
Wow Your FD with Customer Engagement That Delivers
Steven Robertson at proactive customer engagement experts VoiceSage shares some proof points about what customer success…
Webhelp Create 80 Jobs at Falkirk Contact Centre
Falkirk contct centre to Become a Centre of Excellence Improved Training and Career Development Opportunities Leading…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot…
Thrifty Car & Van Rental Launch Contact Centre
Thrifty Car & Van Rental open Retail Reservation Contact Centre in High Wycombe in rder tht…
Lloyds Calls Time on Telephone Fraudsters
Lloyds calls time on telephone fraudsters with European technology first Lloyds Banking Group is set to…
Noetica Launch Voice Platform Built for Contact Centres
Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…
Swinton Announce Manchester Contact Centre Move
Swinton Group has today announced major plans to move its Manchester headquarters and customer contact centre…
Making Mentoring Work in the Contact Centre
Steve Shellabear, director of dancing lion training & consultancy outlines how to make mentoring in the…
contact-centres.com – Celebrate 15th Birthday!
15 years ago a humble website was created, contact-centres.com, to satisfy the insatiable thirst for knowledge…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…