Dogs Trust Contact Centre finds thousands more are hoping to give a homeless hound a second…
Category: – Industry News
Industry news from the UK contact centre industry
Webhelp Expands Social Expertise with Acquisition of Netino
Leading global customer experience company, Webhelp, has announced the acquisition of top social content moderation company,…
Contact Centre: The Reiteration Relapse Cycle
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact…
Aspect Named Leader Contact Centre Interaction
Aspect Software named a leader in Contact Centre Interaction Management for Large Contact Centres by independent…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…
Direct Response Acquire Three Contact Centre Businesses
Direct Response Contact Centres Ltd, one of the UK’s leading digital multichannel contact centres, announces the…
Magnetic North Rebrands as West
Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name.…
Jabra Announces Cashbacks Promotion on Contact Centre Headsets
Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…
Challenger Banks Neglecting Mobile Youth Market
New research from Aspect Software finds just 28 per cent of challenger banks and building societies…
Jabra Appoints Tero Tolonen as New VP Product Management
Tero Tolonen joins the team to help grow the contact centre and office business at Jabra.…
Winners Announced at the 2016 National Planning Awards
Twelve Winners announced at the 2016 National Planning Awards Twelve individuals and teams were recognised on…
Why Call Centre Outsourcing is Undergoing Radical Change
Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change According to industry…
Contact Centre Fraud – The Case for Voice Biometrics
Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in…
Carpeo Appoints New CEO Ahead of Expansion
Carpeo Appoints New CEO Ahead of Expansion Contact contact outsoucer Carpeo has appointed a new chief…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Inspired Outsourcing Creates 80 Newcastle Contact Centre Jobs
Inspired Outsourcing creates 80 new jobs at Newcastle Contact Centre Growing contact centre Inspired Outsourcing is…
Take Control of your Contact Centre Telephone Usage
Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis,…