Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in…
Category: – Industry News
Industry news from the UK contact centre industry
Carpeo Appoints New CEO Ahead of Expansion
Carpeo Appoints New CEO Ahead of Expansion Contact contact outsoucer Carpeo has appointed a new chief…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Inspired Outsourcing Creates 80 Newcastle Contact Centre Jobs
Inspired Outsourcing creates 80 new jobs at Newcastle Contact Centre Growing contact centre Inspired Outsourcing is…
Take Control of your Contact Centre Telephone Usage
Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis,…
South West Trains Open Customer Contact Centre
Official opening of state of the art South West Trains customer contact centre The South West…
Voice Recognition Authentication and the Contact Centre
Voice Recognition Authentication and the Contact Centre By Matt Peachey, VP/GM International at Pindrop After years…
How Consumers Use Customer Service Departments
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
Infinity CCS and Webhelp Finalists in Engage Awards
Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of…
Ultracomms Showcase Advanced interaction Analytics at CC Expo
Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to…
Aspect Software named #1 Global Workforce Management Solution
Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006…
Training Contact Centre Staff to be Effective at Live Chat
Training Contact Centre Staff to be Effective at Live Chat – Carolyn Blunt, which looks at…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Noble Systems Receive Frost & Sullivan Market Share Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year Customer Contact…
What can we expect from Customer Contact Expo 2016?
Customer Contact Expo 2015 – So what can we expect? At the end of the Month…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…