Concentrix Announces 250 New Jobs in Belfast

Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…

Teleperformance UK awards CTI contract to Infinity CCS

Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…

Utilitywise announce 150 jobs at South Shields Site

Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the…

rostrvm Solutions 9 addresses customer service challenges

Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…

Webhelp TSC Hero Awards

Six customer experience experts from Webhelp TSC have been crowned the best in the UK at…

How Gamification Improves Contact Centre Performance

Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong.…

BT announce creation of 290 jobs at Warrington contact centre

Telecoms giant BT have announced the creation of 290 jobs at their Warrington contact centre with…

New Call Telecom announce creation of 100 jobs

New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over…

Diligenta announce job losses at Exeter contact centre

It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding…

Job losses announced at Hewlett Packard

It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff…

The Future of Customer Service 2013

The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…

Interactive Intelligence Secure IKEA contract

Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…

Sky Livingston contact centre raise cash for charity

Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre…

Ventrica awarded outsourcing contract for Passenger Focus

Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…

Sabio Inks Managed Service Deal With Yorkshire Building Society

Five-year agreement will see MSP look after customer services systems for financial institution Contact centre managed…

O2 Confirm Transfer Contact Centre Jobs to Capita

It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from…

Admiral Insurance recruitment aross their Welsh sites

Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff…

Lloyds Banking Group close Southend contact centre

Lloyds Banking Group, formed as the result the merger of Lloyds TSB and Halifax, are to…

Contact centre raises thousands for local hospice

Associates at Sunderland based contact centre, 2Touch, have managed to raise thousands of pounds – despite…

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