How Consumers Use Customer Service Departments

How do UK consumers use customer service departments?

In Summer 2016, mplcontact carried out a study to establish the way UK consumers use customer service departments and if contact centres as a whole are offering a good level of customer service. Over 20 contact centres were involved, along with over 100 members of the general public.

The infographic below outlines the results of the survey and reveals some very interesting statistics.

mpl.logo.july.2016Additional Information

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