7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling omnichannel self-service experiences, but chatbots alone can’t understand everything or perform all tasks that it takes to make a great experience.
Combining AI and automation creates a seamless transition between bots and live agents—and a much better experience for your customers.
Not sure where to begin? Learn the 7 key steps for controlling costs and meeting customer expectations, including:
Double self-service with personalization and personas
Empower business users to make fast changes to your IVR
Use self-service channels to offer fast access to new products
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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