Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling omnichannel self-service experiences, but chatbots alone can’t understand everything…
Omnichannel
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making text central to their contact centre strategies– and for…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined Solutions Help Organisations Manage Compliance and Enhance Customer Experiences…
Genesys Omnichannel Customer Journey Management
Genesys Next Generation Customer Experience Platform Complements Installed CRM Applications by Orchestrating and Monitoring Customer Journeys and Interactions Genesys have announced the introduction of the…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is important to us” is a phone message often heard…
Aspect Software Customer Self-Service Platform Elevates Omni-Channel experience
Aspect Software has announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the…