Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…
Category: Editorial Category
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Contact Centre Frontline Salaries up by 11% in the year
According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…
CallMiner Collaborates with Microsoft to Enhance AI Capabilities
CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities Through Azure Cognitive Services, including…
Empowering Contact Centre Agents to Deliver Excellent CX
Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…
Oscars of the Contact Contact Industry Opens for Entries
The award-winning European Contact Centre & Customer Service Awards (ECCCSA) is now taking nominations for its…
Contact Centre Webinar: Microsoft Teams Tech Clinics
Contact Centre Webinar: Microsoft Teams Tech Clinics – Thursday 11th May 2023 @11am BST Hosted by…
Medallia Partnerships to Enhance Agent Assistance
Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…
Gen Z Most Likely to Struggle with Cost Of Living Crisis
Gen Z most likely to struggle keeping up with water bills as a result of the…
Sabio Group Strengthens Commitment to Nordics Following Expansion
Sabio Group Strengthens Commitment to Nordics Following Recent Expansion » Nicolai Ginge named Country Manager for…
Achieving Instant Impact Across your CX Strategy
Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across…
Overcoming Ageing Tech Key To Modernising Police Engagement
Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…
Iceland Deesisde Contact Centre Staff Face Redundancy
It has been reported that Iceland, the frozen food retailer, is set to make contact centre…
Why Pause & Resume Call Recording Isn’t Enough
Why Pause & Resume Call Recording Isn’t Enough: Call recording is an essential process for many…
Content Guru Recognised by Analyst Firm Ventana Research
Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital…
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…
Three Highlights from the 2023 Decision Makers’ Guide
Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…