Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Category: Editorial Category
Contact Centre Jobs up for Grabs at Shine Sunderland
More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…
Webhelp UK Receives Double Nomination for Employee Experience Awards
Webhelp UK has been announced as a finalist in two categories at the inaugural UK Employee…
Interactive Intelligence Releases New Cloud-Based Enterprise
Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
npower Contact Centre Staff do their bit for Charity
Over the festive period, employees from npower’s Burton contact centre took time out of their work…
Welsh Contact Centre Forum Awards shortlist announced
The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact…
Award short-listing shows innovative RESPONSE
The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…
Connect Assist celebrate Ninth Birthday since launch of Contact Centre
Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Firstsource creates new jobs at Middlesbrough contact centre
Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…
mplsystems highlights 5 key contact centre technology trends
Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a…
Five ways to make your contact centre more powerful
Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…
Direct Save Telecom create jobs at Birmingham contact centre
Telecommunications provider Direct Save Telecom have announced that the company will create 150 jobs over the…
Webhelp UK Shortlisted for Customer Focus Award
Webhelp UK has been announced as a finalist for the ‘Quality Monitoring Customer Focus Award’ at…
Retaining customers: You don’t know what you got ‘til it’s gone
With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Abandoned and Nuisance calls – the blight of the contact centre industry
Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in…
Firstsource recruitment drive at Middlesbrough contact centre
Firstsource have announced a recruitment drive at its Middlesbrough based contact centre after securing an outsource…