Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead…
Category: Editorial Category
Betfred Announce Closure Wigan Contact Centre
Betfred, the Gaming Bookmaker, have announced that their Wigan Contact Centre will close 11th December. In…
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Customer Engagement Sabio Top Tech Trends
Sabio has outlined what it sees as 2016’s Top Ten trends for effective customer engagement. “Today’s…
Sinclair Voicenet Invests in Customer Support
Sinclair Voicenet Invests in Customer Support with New Appointment Sinclair Voicenet, the UK’s longest established specialist…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
Webinar: Forecast Calls for Omnichannel Engagement
Webinar – Global web event with Genesys and industry analyst offers fresh look at 2016 trends…
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Content Guru named Cloud Provider of the Year
Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
North East Contact Centre Awards 2015 and the winners are….
North East Contact Centre Awards 2015 – and the winners are…. The winners of the 2015…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Benefits of Reducing Contact Centre Average Handling Time
Benefits of Reducing Contact Centre Average Handling Time – So why all the fuss? – and…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems have been positioned as a Visionary in the 2015 Gartner Magic Quadrant for Contact Centre…
Sitel Recruiting at Newcastle Contact Centre
Sitel have announced the recruitment of 450 staff at their Newcastle based Contract Centre – 113…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…