Swinton Group has today announced major plans to move its Manchester headquarters and customer contact centre…
Category: Editorial Category
Making Mentoring Work in the Contact Centre
Steve Shellabear, director of dancing lion training & consultancy outlines how to make mentoring in the…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…
HSBC Announce Edinburgh Contact Centre Closure
HSBC have announced plans to close its Edinburgh contact centre offering the 186 affected staff the…
What Does Customer Engagement Mean for your Organisation?
The phrase Customer Engagement is often mentioned in one and the same breath as ‘Sales’. And…
Intelligent Robots or Contact Centre Agents?
Intelligent Robots? Contact Centre Agents? New research conducted by the leaders in enterprise information management, OpenText,…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
Dogs Trust Contact Centre Celebrates Second Birthday
Dogs Trust Contact Centre finds thousands more are hoping to give a homeless hound a second…
Contact Centre: The Reiteration Relapse Cycle
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact…
Aspect Named Leader Contact Centre Interaction
Aspect Software named a leader in Contact Centre Interaction Management for Large Contact Centres by independent…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…
Direct Response Acquire Three Contact Centre Businesses
Direct Response Contact Centres Ltd, one of the UK’s leading digital multichannel contact centres, announces the…
Jabra Announces Cashbacks Promotion on Contact Centre Headsets
Jabra Announces Quarterly Cashbacks Promotion on Contact Centre Headsets – Jabra launch new offers on professional…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September,…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…
Challenger Banks Neglecting Mobile Youth Market
New research from Aspect Software finds just 28 per cent of challenger banks and building societies…
Jabra Appoints Tero Tolonen as New VP Product Management
Tero Tolonen joins the team to help grow the contact centre and office business at Jabra.…