Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
Category: Editorial Category
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…
Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…
5 Common CX Mistakes in the Contact Centre
5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
How the right solutions make blended contact centres successful
How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…