“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
Category: Editorial Category
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…
5 Common CX Mistakes in the Contact Centre
5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
How the right solutions make blended contact centres successful
How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…
Contact24 Recruitment Services launched by RSS Group
Regional Recruitment Services (RRS) launch Contact24 – a wholly owned subsidiary of the RRS group of…
Ultracomms Achieves PCI DSS Certification for Cloud Platform
Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
EE to Recruit Over 200 Staff at North Tyneside Contact Centre
EE have announced the creation of 210 new roles at its North Tyneside contact centre offering…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Mazda UK Brings Contact Centre in-house
Mazda UK have brought its customer relations offering in-house, officially opening a new contact centre within…