Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
Category: Editorial Category
CRL Opens New Sales Contact Centre to Bolster Growth Plans
CRL launches new sales contact centre bolstering ambitious growth plans Structural defects insurance specialist CRL has…
The Future’s Bright – The Future’s Cloud according to CIF
Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK…
arvato Announce Recruitment Drive at Slough Site
arvato Announces Recruitment Drive at Slough Site – expansion set to bring more than 200 new…
Storacall Announce Launch of Storm Cloud Call Import
Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise…
Thames Water Selects Eckoh To Fulfil Secure Payments Contact
Thames Water Selects Eckoh To Fulfil Secure Payments Contact – Eckoh plc have announced that it…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Apple Support for WebRTC Accelerates Customer Service
Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by…
How can my contact centre become PCI DSS compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations After three…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…
Customer Contact Innovation Awards Winners Announced
Customer Contact Innovation Awards Winners Announced – Six organisations won prestigious innovation awards for outstanding initiatives…
Customer Loyalty through Excellent Customer Experience
How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…
Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think…
Workers spend 2 years preparing for and attending meetings
UK office workers, and contact centre management, spend two years of their lives preparing for, and…