Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having won both gold and silver at this year’s Digital Experience awards.
Webhelp secured the awards for its transformational partnership with client Shop Direct, winning Gold in the B2C services category and Silver for Digital CX Innovation (The next level).
The UK Digital Experience Awards are fast becoming one of the most important events in the calendar for digital and customer experience professionals. The winners were chosen by a panel of independent business leaders and were announced at a ceremony, attended by more than 100 companies across a variety of different sectors, at the Grand Connaught Rooms, London on Friday the 2nd December.
David Turner, CEO of Webhelp UK, said:
“We are absolutely delighted to have won these awards for our work with Shop Direct.
It’s been a fantastic year of awards successes for us and it’s great to once again see all of our efforts recognised in this way. Digital customer experience innovation sits at the very heart of our partnership with Shop Direct and both teams have worked tirelessly to drive transformational change and deliver significant customer experience improvements so early in our partnership.
Our team have shown great commitment and dedication to the work that they do and these achievements are ones that we can all be very proud of.”
Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
For additional information about the Awards visit their Website