Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare looks at…
Category: Editorial Category
Economy Energy Invest £4m In New Contact Centre
Economy Energy, a growing independent energy supplier, will create 200 jobs as it launches a dedicated…
Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
Bexit Fuels Record Turnover for Callcare Contact Centre
Contact centre operator CALLCARE has achieved record turnover month-on-month since the UK’s decision to leave the…
Echo and Northern Ireland Water Win Prestigious Award
Echo and Northern Ireland Water win prestigious award for collaboration NI Water and Echo Managed Services…
Ascensos Announce New Clydebank Contact Centre
Ascensos, the Motherwell-based contact centre outsourcer, has announced it is creating up to 160 jobs as…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Senior Stars Shortlisted for Welsh Contact Centre Awards
Senior stars shortlisted for Welsh Contact Centre Awards – Ceremony set to celebrate the individuals and…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of…
Apply for Free Jabra Benchmarking Trial
The success of a contact centre relies on your agents being heard. You need headsets that…
Redefining Customer Service, Planning and Engagement
Redefining customer service, planning and colleague engagement in a multi-channel environment Join Aspect Software to find…
BT Recruit to Fill 500 UK Contact Centre Rolls
BT to create another 500 UK and Ireland jobs to boost customer service BT today offered…
Teleperformance Completes Contact Centre Investment
Teleperformance have announced it has reopened its Gateshead operations centre after a multi-million pound refurbishment. The…
mplsystems Visionary In Gartner 2016 Magic Quadrant
mplsystems named Visionary once again in Gartner’s 2016 Magic Quadrant for Contact Centre as a Service…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…